Shipping Policy for CARTOPIS
Effective Date: March 19, 2025
At CARTOPIS, we are committed to delivering your luxury jewelry purchases in a timely and secure manner. This Shipping Policy outlines the terms and conditions for the shipping of orders made through our website. By placing an order with CARTOPIS, you agree to the terms outlined below.
1. Shipping Areas
CARTOPIS currently offers shipping to both domestic (United States) and select international locations. To check if we ship to your country, please visit our website and proceed to checkout, where shipping options will be available based on your location.
2. Processing Time
All orders are processed within 1-3 business days of receipt. Orders are processed Monday through Friday, excluding holidays. Once your order has been processed and shipped, you will receive a confirmation email with tracking details (if available).
3. Shipping Methods and Costs
CARTOPIS provides multiple shipping options depending on the destination and the size of the order. Shipping costs are calculated at checkout based on the delivery address and selected shipping method.
Shipping fees are non-refundable, and customers are responsible for paying any additional customs duties, taxes, or fees that may be incurred for international shipments.
4. Estimated Delivery Time
- Domestic Orders (United States):
- Standard Shipping: 5-7 business days.
- Expedited Shipping: 2-3 business days.
- International Orders:
- Delivery times for international orders vary based on the destination. Typically, international shipping takes 7-14 business days, but may take longer depending on customs processing.
Please note that delivery times are estimates and may be subject to delays due to factors such as weather, customs, or shipping carrier delays.
5. Order Tracking
Once your order has shipped, you will receive an email notification containing tracking information. You can track your order through the shipping carrier’s website for updates on your package’s status and estimated delivery date.
6. International Shipping
For international orders, please be aware that customs procedures may result in additional shipping time. All international shipments may be subject to customs duties, taxes, and other fees imposed by the destination country, which are the responsibility of the customer.
CARTOPIS is not responsible for delays caused by customs clearance or other factors outside our control.
7. Shipping Address
It is your responsibility to ensure that the shipping address provided at checkout is correct and complete. CARTOPIS is not responsible for packages lost or delayed due to an incorrect or incomplete address. Please double-check your address before submitting your order.
8. Undeliverable Packages
In the event that your package is undeliverable (due to an incorrect address, refusal by the recipient, or other reasons), the package will be returned to us. If this occurs, we will contact you to resolve the issue. Reshipping may incur an additional charge. If the package is returned to us due to an incorrect address, a reshipping fee will apply.
9. Lost or Damaged Items
CARTOPIS takes great care in packaging and shipping your order securely. However, once the package leaves our facility, we are not responsible for any lost or damaged goods during transit. If you receive a damaged item or believe your package has been lost, please contact the shipping carrier directly for assistance.
If the item is defective or damaged upon arrival, please refer to our Returns & Exchanges policy to initiate a return for a replacement or refund.
10. Shipping Restrictions
CARTOPIS may impose shipping restrictions on certain products due to regulatory requirements or shipping carrier limitations. In such cases, we will notify you if any of your items are restricted from shipping.
11. Changes to Shipping Policy
CARTOPIS reserves the right to modify or update this Shipping Policy at any time. Any changes will be posted on our website with the updated effective date. By continuing to use our website or services after such changes, you agree to the updated shipping terms.
12. Contact Information
If you have any questions regarding our shipping policy or need assistance with your order, please contact our customer service team:
Email: info@cartopis.xyz
Phone: 405-445-2789
Website: cartopis.xyz
Thank you for shopping with CARTOPIS! We are dedicated to providing you with an exceptional shopping experience and ensuring that your luxury jewelry reaches you safely and promptly.