Refund and Return Policy for CARTOPIS
Effective Date: March 19, 2025
At CARTOPIS, we strive to ensure that you are completely satisfied with your purchase. However, if you are not fully satisfied, we offer a clear and fair refund and return policy. Please read the following guidelines carefully to understand your rights and responsibilities.
1. Returns
We accept returns on items purchased directly from our website (https://cartopis.xyz/) under the following conditions:
- Eligibility for Returns: Items must be returned within 30 days from the date of delivery.
- Condition of Items: Returned items must be unused, in their original packaging, and in the same condition as when you received them. Any item that is damaged, altered, or missing parts cannot be returned.
- Return Process: To initiate a return, please contact our customer service team at info@cartopis.xyz to request a Return Authorization (RA) number. We will provide instructions on how to return the item. Customers are responsible for return shipping costs unless the return is due to our error.
2. Refunds
Once we receive your returned item and it is inspected, we will process your refund. Refunds will be issued in the original form of payment. Please note the following:
- Processing Time: Refunds may take up to 10 business days to process after we receive and inspect the returned item.
- Shipping Fees: Shipping fees are non-refundable, except in cases where we made an error in fulfilling your order.
- Partial Refunds: If only part of an order is returned, the refund will be for the cost of the item(s) returned, excluding any shipping fees.
3. Defective or Damaged Items
If you receive an item that is defective, damaged, or incorrect, please contact us immediately at info@cartopis.xyz. We will arrange for a replacement or refund, depending on your preference.
- Timeframe for Reporting: You must report defective or damaged items within 7 days of receiving your order.
- Return of Damaged Goods: In the case of damaged goods, we will provide a prepaid return label to return the item.
4. Non-Returnable Items
For health and safety reasons, certain items are non-returnable. These include:
- Custom or personalized jewelry pieces
- Items that have been worn or altered in any way
5. Exchanges
We currently do not offer direct exchanges. If you would like a different item, please initiate a return for a refund and place a new order for the desired item.
6. Sale and Clearance Items
Items purchased during sales or clearance events are eligible for returns or refunds unless explicitly stated as non-returnable during the promotion.
7. How to Contact Us
If you have any questions about our Refund and Return Policy or need assistance with your return or refund, please contact our customer service team at:
CARTOPIS
4278 Benson Park Drive
Oklahoma City, Oklahoma
Phone: 405-445-2789
Email: info@cartopis.xyz
Website: https://cartopis.xyz
8. Changes to This Policy
We reserve the right to update this Refund and Return Policy at any time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically for any updates.